Counselling+-+Closing

=Counselling - Closing=

Clarification and opportunity to ask questions
· Verify the patient’s understanding o “Just to make sure I haven’t left anything out could you tell me how you are going to use your medication.” · Provide them the opportunity to ask questions o “Is there any questions you would like to ask me?” o “Is there anything I haven’t made clear”

Conclusion
· Summarise 3-5 main points o E.g. “To summarise I think you have a bladder infection. You can take a Ural in the meantime for symptom relief but I strongly recommend you see the GP for antibiotics” · Provide written information, CMI, Self Care card · Offer continuing support o “Contact me if you are feeling this medication isn’t working, or you are feeling different from what expected…” · Offer Follow up  o  “I’m happy to give you a ring in [x] days to see how you are progressing” · Thank them for their time o “Thank you for your time. Feel free to contact me if you have any problems or questions. Good bye.”